Effective Date: 01-10-2024
At Quantum Engineering Solutions (Quantum) (“we”, “our”, “us”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website (“the Site”) or engage with our engineering consulting services.
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
a) Personal Information You Provide
When you interact with us via our website, sign up for newsletters, or contact us for services, we may collect personal information, including but not limited to:
- Name
- Email address
- Phone number
- Business name (if applicable)
- Billing and shipping address
- Any other information you provide in forms or communications with us
b) Automatically Collected Information
When you visit our website, we may automatically collect information about your device, browsing actions, and patterns. This may include:
- IP address
- Browser type and version
- Pages you visit on the Site
- Time spent on the Site
- Referring URLs
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and improve our consulting services.
- To communicate with you, respond to inquiries, and send important updates related to our services.
- To process payments, manage your account, and provide customer support.
- To personalize your experience on our website.
- To track and analyze site traffic, trends, and other analytics to improve our website functionality and user experience.
- To comply with legal obligations or resolve disputes, if necessary.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:
- Service Providers: We may share your personal information with trusted third-party service providers who assist us with business operations, such as payment processing, website hosting, and email marketing. These third parties are obligated to protect your information and use it solely for the services they provide to us.
- Legal Compliance: We may disclose your personal information if required by law or in response to valid legal requests by public authorities, including to meet national security or law enforcement requirements.
4. Data Security
We implement reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of electronic storage or transmission over the internet is entirely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
5. Your Rights and Choices
As a resident of Australia, you have certain rights regarding your personal information under the Australian Privacy Principles (APPs) set out in the Privacy Act 1988. These rights may include:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: If your personal information is inaccurate, you can request that we correct it.
- Deletion: You may request that we delete your personal information, subject to any legal obligations or valid business reasons for retaining it.
- Opt-Out: You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in the emails we send or by contacting us directly.
To exercise any of these rights, please contact us using the details provided in Section 7.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience. Cookies are small files stored on your device that help us remember your preferences and improve site functionality.
You can control cookie settings through your browser, including blocking or deleting cookies. However, please note that some website features may not work properly if cookies are disabled.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
- Email: admin@quantumengineering.au
- Phone: +61 8 9288 1702
- Mailing Address: L28, 140 St Georges Terrace, Perth
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on our website and update the “Effective Date” at the top of this page. We encourage you to review this policy periodically for any updates.
By using our website or engaging with our services, you acknowledge and agree to the terms of this Privacy Policy.